An Oregon couple has spent the last 10 months of their lives fighting over a phone bill that was made due to a programming error. According to Ken Slusher of Oregon, he was shocked when he received a phone bill from Verizon Wireless in the amount of $2,156,593.64 for a wireless account they opened in November 2014. When they called to dispute the charges, they were given the runaround by customer service, who claimed they would take care of the issue. However, for months they continued to receive collections calls on the matter. Not only did this billing error cost them their credit, it also cost them being able to purchase a house.
According to Slusher, the mortgage company wouldn’t sign off due to the debt showing for their phone bill. Slusher and his girlfriend cancelled their policy immediately after the large bill, however still have had tons of stress getting everything cleared up with even collections calling them demanding payments.
Verizon Wireless issued the following statement regarding the situation:
“The error caused him to receive an incorrect voice message that he owed $2 million on his bill. We are correcting the error now and have resolved the issue to his satisfaction.”